Do you need to do a manual transaction on an EFTPOS machine? Whether you’re at the grocery store or the bank, sometimes it’s necessary to complete a manual transaction. In some cases, the customer is present but you’re experiencing some problems with the machine. In other cases, the customer isn’t present and you need to enter their card information while on the phone or online. Regardless of the situation, the very best EFTPOS terminal solutions provide businesses with the opportunity to process manual transactions.
What are Manual Transactions?
These days, everything is done with a tap or a click. However, there are still times when you need to do things the old-fashioned way and enter information manually. With this in mind, many EFTPOS providers provide this function with their machines.
There are two main types of manual transactions:
Credit Card Not Present (CNP): This type of transaction is usually done over the phone or online. As the name suggests, the customer’s credit card is not present, so you will need to enter the card details manually. While on the phone, you’ll ask the customer for their credit card number, expiry date, and CVV. For online transactions, they’ll need to enter the same information into the relevant fields on the website.
Card Not Readable (CNR): On the other hand, this transaction is for when the customer’s credit card is present but the machine can’t read it. This could be because the card is damaged, or because it’s a new type of card that the machine isn’t compatible with. In this case, you’ll need to enter the card details manually as well.
Once you have all the necessary information, you can proceed with the transaction as normal. In the modern world, it’s important to cover all bases and be prepared for anything. If your POS system or card terminal doesn’t allow for manual transactions, then it might be time to upgrade to a newer model.
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Tips for Manual Transactions
So, you’re a business and you have a wonderful EFTPOS system to take payments while also managing inventory and sales. But how do you take manual transactions?
Ask the Customer to Speak Clearly – When on the phone, the customer should be asked to spell out the relevant numbers clearly. After all, nobody wants to sit on the phone and read their card details out five times just because there is a mix-up in communication. If you enter the numbers correctly the first time, it’ll save you a lot of time and hassle.
Type in the Numbers Carefully – This one is pretty obvious, but it’s worth mentioning. Make sure you type in the numbers correctly, or you’ll end up with an incorrect transaction.
Get All the Right Details – You’ll need the customer’s name, card number, expiry date, and the amount of money being transacted. Once you have all these details, you can start the process – the last thing you need is to hang up on the customer only to find that you need more information.
See the Transaction Through Before Ending the Call – For this reason, we recommend having the customer stay on the line until you hear the confirmation that the transaction has gone through. This way, if there are any problems, you can solve them then and there without having to start the process all over again.
Invest in a Leading EFTPOS System – Finally, we recommend investing in a leading EFTPOS system. This will not only make manual transactions quicker and easier but can also provide you with valuable insights into your business. With a touchscreen and other features, manual transactions will be a breeze.
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